The Complaining Customer

pl fast immaculates naked as a jaybird computer put would work great if it werent for the customers. The Case of the Complaining guest by Dan Finkelman and Tony Goland In an effort to improve service, presto unstained installed a new computer dodge, designed to cut the customers hold clip and simplify the drop-off and pickup processes. But the system was tho a few months old when Mr. J.W. Sewickley, the phoner president, accepted an violent letter from Mr. George Shelton, whose laundry had been lost by the new system. Mr. Sheltons letter described his experience with Presto Cleaners complaint handling operations and demanded compensation and an vindication To do to the complaint, Mr. Sewickley sent the letter to his customer complaint office, request for more information. The answer came back from Paul Hoffner. He explained that on that point were justify circumstances and suggested that some customers may not be worth keeping. Is the customer always right? Where should a company range the line on compensation and service? What is the trounce course to handle cases of complaining customers? [pic] Mr. J.

W Sewickley President Presto Cleaner Dear Mt Sewickley: October 14, 2001 My wife and I ar angry, frustrated, and disappointed ex-customers. We werent always that way. In fact, for a social class prior to the recent set of events, we were exceptionally pleased with your service. When you exposed your store at the intersection of Adams and Broadway we were prosperous Even though youre not exactly the to the lowest degree va luable dry cleaner in the area, my wife and ! I entangle that the convenience of the location, the extra early and late hours of operation, and the helpfulness of the faculty more than made up for the cost. That was before you installed your computerised system. The pursual set of facts go away tell you why we are not doing business with Presto Cleaner and what you need to do to bunk us...If you want to urinate a full essay, order it on our website: OrderEssay.net

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