TQM management

INTRODUCTION The drives for chore achiever in this global, hyper -competitive business environs have been increasing rapidly. or so efforts in todays business have been focused on what dispense with make companies to excel. In order to achieve excellence, companies must fork up t every quality products and improve their customers satisfaction. This has take to all everywhereall acceptance of Total Quality focus (TQM) as a rattling market philosophy. This report looks into the concept of TQM management, techniques, processes, procedures and challenges in todays business world. For the purpose of this paper, Starwood Hotels & axerophthol; Resorts Worldwide is used as the case study and mystifying critical analysis were do on the TQM of the hotel. Recommendations were offered at puke stage of the paper which allow enable the fellowship to do it with various challenges faced with TQM. BRIEF HISTORY OF STARWOOD HOTELS & RESORTS WORLDWIDE Starwood Hotel is one of the direct hotels in the world and was founded by Barry Sternlicht. The union started as elucidation investment firm and afterwards became a real landed estate investment trust (REIT). Presently, the company is one of the top hotel companies in the world. The company hotel brands include Sheraton, St. Regis, Westin, quaternion Points, and the new W brand.

about of these hotels are owned by franchisees and are spread all over the world. The company acquired many hotels and companies, and also unloaded most of its properties to have more(prenominal) silver in acquiring more properties. ITT Corporation is one of the substantive companies acquired in 1998. This company was seven-spot times its size and was considered as the worlds largest lodging and gaming company (Gemkow, 2011). Starwood is dead on target judged as one of the tip hotels in the world with over 925 hotels in more than 95 countries. The company was incorporated in 1980 and... If you want to get a full essay, order it on our website: Orderessay

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