Otis Elevator

OTIS ELEVATOR Accelerating Business Transformation with IT Company Background genus genus genus Otis cosmetic surgery is named for the companys founder, Elisha Graves Otis, who invented the safety brake elevator in 1853, then become of the company under join Technologies (coordinated universal time). Otis core business was the design, manufacture, installation, and good of elevators and related products, including escalators and moving walkways. By 2004, Otis had 1.5 million elevators and 100,000 escalators operating throughout the world. Otis had elevators in 10 of the worlds 20 tallest buildings and more(prenominal) than than 1.4 million elevators and escalators under maintenance. Otis sold products in more than 200 countries and territories. Engineering headquarters was in Farmington, Connecticut with foreign facilities in Japan, France, Germany, Spain, Korea, and China. Revenues climbed from $6 meg in 2000 to $8 billion by the end of 2003 with 80% coming from outside the join States. The company had always provided solid and steady profit parcel to UTC since its acquisition more than 25 years earlier. In the period from 2000 through 2003, Otiss contribution to UTCs profit increased from 25% to 35%.

Otiss sales and profit growth helped drive the satisfying performance of UTC, which had projected revenue of $35 billion for 2004, 14% over 2003s. Early Application of IT (OTISLINE) In The early 1980s, Otis created a centralized customer service system to freight service mechanics. IT worked with many functional areas to implement this 24 x 7 concept, called OTISLINE customer service center. Previously, service personnel were dispatched from local offices, and there was no central view of service delivery, reaction time, or cumulative product issues in the field. With the OTISLINE customer service center running on a newly installed mainframe, a centralized Otis service dispatch group of one hundred sixty people operating 24 hours a day could solvent to a customer in less tahan a... If you want to fetch a full essay, order it on our website: Orderessay

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