Economic Life and Routinary Activities of Call Center Agent

Chapter I INTRODUCTION In the Philippines, the wawl center industry has been tagged as the Sunshine Industry by the government because of its massive expansion over the last 10 years. It considered as one of the windy growing sectors within the economy. Call centers began in the Philippines as a plain provider of email response and managing service. These concur industrial capabilities for almost all types of customer relations, ranging from travel services, technical assist, teaching customer care, financial services, and online patronage to customer support and online business to business support. Wikipedia, one of the websites in the internet puts the definition of a call center federal agent as an individual who represents a community that intends to purchases a product. It is the person who handles incoming or beat customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. According to European Commission, ICT (Information and Communication Technology) lies in the technology itself and its efficacy to create greater access to information and communication in underserved populations.

Many countries around the world, including Philippines have established group or company of ICTs because it is feared that unless less technologically advanced areas have a chance to catch up, the increasing technological advances in begin nations will only serve to exacerbate the already brisk economic gap between technological have and have not areas. According to the call center Directory of the Philippine frugal Zone Authority (PEZA), the Philippines now has 788 call centers over 20 key locations in the Philippines and one of these is in Cabanatuan City. However, being call center agent is difficult to deal for. It requires graduate or college levels that are extremely fluent in English. It will calculate long training process such as call back screening, interviews and examinations. Call center... If you want to get a full essay, score it on our website: Orderessay

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